Shop Experience Strategy & Product Lead

Tik Tok Shop in Seattle is seeking a Customer Experience Strategy & Product Lead to own after-sales experience and service strategy, aligning with business priorities and data insights. You will translate challenges into product roadmaps, lead cross-functional initiatives with Product, Engineering, Design and Operations, define success metrics, and drive end-to-end execution across global teams. Fluency in Mandarin and English is preferred to collaborate with APAC partners.