Sleep Study Support Specialist

Key responsibilities: Deliver professional phone support to patients and customers, addressing inquiries and providing clear information about services and testing Coordinate patient testing, ensuring accurate documentation of appointments and follow-up actions while maintaining HIPAA compliance Collaborate with cross-functional teams to resolve issues and enhance the patient experience, adapting to changing priorities as needed Required qualifications 2+ years of experience in a sleep center or customer/patient-facing environment Preferred RPSGT or CCSH certification Experience in direct communication with patients or customers by phone Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Proficiency in handling confidential information in accordance with HIPAA requirements