Lead Office

optusEastern, KY4 days ago

Occupations

First-Line Supervisors of Office and Administrative Support Workers General and Operations Managers Administrative Services Managers

Industries

All Other Business Support Services Office Administrative Services Telemarketing Bureaus and Other Contact Centers

Optus, Inc. in Jonesboro, AR is seeking a Services Coordinator- Support to monitor service performance, manage escalations, and ensure SLAs are consistently met. The role combines operations, analytics, and leadership to support cross-functional teams and drive continuous process improvements. The successful candidate will oversee workloads, produce reports, guide staff, and handle Tier 1 support and dispatch coordination, with 3–5 years in service delivery and strong communication skills.

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Level

MidL4

Location

Eastern, KY

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

All Other Business Support Services

Posted

4 days ago

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