Onsite Customer Experience Concierge - Centurion Lounge

American Express is seeking a Member Services Professional (MSP) to deliver top-tier service to Card members in the Centurion lounge environment. This onsite role in Madison emphasizes greeting members, owning the experience, and leveraging concierge and lifestyle offerings to ensure satisfaction. The MSP will coordinate with lounge partners, adapt to a fast-paced setting, and demonstrate a passion for service and professionalism while supporting membership experiences daily.