Provider Relations Liaison - 94634

Responsibilities include: Assisting patients and caregivers with navigating the selection of, and admission to, Northern Light Home Care & Hospice. Coordinating with the patient's hospital care team to facilitate the smoothest possible transition of care. Having strong knowledge of, and promoting all Home Care & Hospice programs, with responsibility for increasing market share, achieving sales targets and developing productive relationships with all customers. Documenting opportunities generated from calls, as well as other relationships. Working with leader to develop and implement strategies to manage the customer base. Providing potential customers with supporting and educational information regarding services while developing a rapport with both current and potential customers. Making a targeted number appointments per day along with performing any follow up activity on the customer's behalf which meets the needs of the customer. Building Home Care & Hospice's brand in the community. Working directly with patients and families to enroll in hospice services. Demonstrating understanding of customers' needs and positioning Home Care & Hospice services to best meet their needs, demonstrating how Home Care & Hospice adds value. Exhibiting superior active listening skills and demonstrating strong problem-solving skills. Resolving customer issues and concerns with urgency and calm professionalism. Displaying a confident presence and professionalism in all situations. Other duties.

Other information includes: If licensed with any clinical licensure, will expect maintenance of current licensure and BLS for Healthcare Providers certification is required to be obtained prior to independent visits. Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required based on position. Competencies and skills include: Achieving results, acting strategically, applying business acumen, demonstrating adaptability, emotional intelligence, developing self and others, effectively communicating, exercising sound judgment & decision making, fostering innovation, influencing and inspiring, promoting health and safety, providing patient-centered care, resolving conflict, seeking process improvement & applying system thinking, serving others, behaving with integrity and building trust, cultivating respect, fostering accountability, practicing compassion.

Credentials include: Required Registered Nurse Required Driver's License

Education includes: Required Bachelor's Degree In lieu of education, two years of experience is required per year of required education

Required experience includes: 1 year/years of Leadership Experience 5 year/years of Relevant Work Experience

Working conditions include: Potential exposure to abusive and/or aggressive people. Work with computers, typing, reading or writing. Prolonged periods of walking. Prolonged periods of sitting. Lifting, moving and loading less than 20 pounds. Questions? Contact Talent Acquisition: phone: 207-973-7100 email: talentacquisition@northernlight.org Equal Opportunity EmploymentWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.