Senior Customer Service / Project Manager Large Format Printing

Key Responsibilities: Order Intake & Job Engineering: Receive incoming client requests, analyze specifications, and generate detailed, accurate job tickets for prepress, press, and finishing teams. End-to-End Project Management: Track job progress from intake through production, finishing, fulfillment, and shipping to guarantee 100% on-time delivery and accuracy. Cross-Functional Liaison: Serve as the primary point of contact between clients, internal production staff, outside vendors, and sales account managers to ensure flawless execution. Client & Account Relations: Build strong, trust-based relationships with key accounts through proactive updates, quick issue resolution, and clear technical communication. Quality & Material Verification: Utilize extensive knowledge of large-format substrates, vinyls, rigid media, inks, and finishing methods to review proofs, catch specs errors early, and troubleshoot job challenges. Vendor & Logistics Coordination: Coordinate with outside vendors, specialized trade partners, and freight carriers to manage external production and delivery schedules efficiently.

Qualifications & Skills: Industry Experience: Minimum 35+ years of Customer Service (CSR), Account Management, or Project Management experience specifically within the Large-Format / Wide-Format Printing Industry (Required).Technical Knowledge: Deep working knowledge of large-format printing processes (UV, Solvent, Latex, Dye-Sublimation), substrate types (rigid media, vinyl, fabric, banner), and finishing techniques (CNC routing, laminating, seam-welding, grommeting).Project Management Skills: Exceptional organizational ability with a track record of managing high volumes of active job tickets simultaneously in a deadline-driven setting. Communication & Math: Excellent written and verbal communication skills, strong interpersonal presence, and solid mathematical/measuring skills for calculating job dimensions, square footage, and yield. Tech-Savvy: Proficient with Print MIS / ERP systems, Microsoft Office Suite, and digital file submission standards.