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L1 Support Engineer

L4

integrated technology systemsGlens Falls, NY3 days ago

$55,000 per year

Occupations

Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support Specialists

Industries

Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management Services
Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC. What You’ll Get Base salary starting at $55k+ Quarterly bonuses Health insurance and PTO 401(k) starting in your second year A collaborative team focused on high-touch service and modern IT solutions
What You’ll Do:
  • First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
  • User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
  • Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
  • First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
  • Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
  • Resolve L2/L3 issues where solutions are already documented, as a path to advancement
  • Participate in project work, on-site and remote support, and the on-call rotation
  • What You Bring
  • 1+ year of MSP or comparable help desk experience
  • Experience with a PSA or ticketing system (ConnectWise preferred)
  • Working knowledge of Windows 11 and Microsoft 365 administration
  • Familiarity with Entra ID/Azure (we will train as needed)
macOS experience preferred iOS/Android device support and MDM familiarity Networking fundamentals: TCP/IP, DNS, DHCP, VPN Exposure to RMM toolsets and endpoint security tools a plus Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102 Strong customer service and phone presence Thrives in a fast-paced, learning-focused environment
Next Steps: Apply with your resume OR Get a head start here:
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Level

MidL4

Salary

$55,000 per year

Location

Glens Falls, NY

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

3 days ago

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