Guest Services Representative (Concierge)
medical university of south carolinaCharleston, SC
Guest Services Representative (Concierge)
L4
medical university of south carolinaCharleston, SC10 days ago
Industries
General Medical and Surgical HospitalsSpecialty (except Psychiatric and Substance Abuse) HospitalsOffices of Physicians (except Mental Health Specialists)Guest Services Representative (Concierge) Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas. Professionally greets visitors and patients upon arrival. Ascertains patients' and or visitors' needs and directs them accordingly. Meets key performance metrics for area and demonstrates compliance with policies/processes. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Performs other duties as assigned.
Location: Charleston, South Carolina
Entity: Medical University Hospital Authority (MUHA) Worker Type: Employee Worker Sub-Type: Temporary Cost Center: CC000451 CHS - Guest Services Pay Rate Type: Hourly
Pay Grade:
Health-19 Scheduled Weekly Hours: 25 Work Shift: Evening (United States of America) The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.
Education: High School Degree or Equivalent Work Experience: 0-6months.
Physical Requirements:
- Mobility & Posture
- Standing: Continuous
- Sitting: Continuous
- Walking: Continuous
- Climbing stairs: InfrequentWorking indoors: Continuous
- Working outdoors (temperature extremes): InfrequentWorking from elevated areas: Frequent
- Working in confined/cramped spaces: Frequent
- Kneeling: Infrequent
- Bending at the waist: Continuous
- Twisting at the waist: Frequent
- Squatting: Frequent
- Manual Dexterity & Strength
- Pinching operations: Frequent
- Gross motor use (fingers/hands): Continuous
- Firm grasping (fingers/hands): Continuous
- Fine manipulation (fingers/hands): Continuous
- Reaching overhead: Frequent
- Reaching in all directions: Continuous
- Repetitive motion (hands/wrists/elbows/shoulders): Continuous
- Full use of both legs: Continuous
- Balance & coordination (lower extremities): Frequent
- Lifting & Force Requirements
- Lift/carry 50 lbs. unassisted: InfrequentLift/lower 50 lbs. from floor to 36\": InfrequentLift up to 25 lbs. overhead: Infrequent
- Exert up to 50 lbs. of force: Frequent
Examples:
Transfer 100 lb. non-ambulatory patient = 50 lbs. forcePush 400 lb. patient in wheelchair on carpet = 20 lbs. forcePush patient stretcher one-handed = 25 lbs. force
Vision & Sensory
Maintain corrected vision 20/40 (one or both eyes): Continuous
Recognize objects (near/far): Continuous
Color discrimination: Continuous
Depth perception: Continuous
Peripheral vision: Continuous
Hearing acuity (with correction): Continuous
Tactile sensory function: Continuous
Gross motor with fine motor coordination: Continuous
Selected Positions:
Olfactory (smell) function: Continuous
Respirator use qualification: Continuous
Work Environment & Conditions
Effective stress management: Continuous
Rotating shifts: Frequent
Overtime as required: Frequent
Latex-safe environment: Continuous
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
Apply now
Level
MidL4
Location
Charleston, SC
Occupation
Receptionists and Information Clerks
Industry
General Medical and Surgical Hospitals
Posted
10 days ago
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