ROADSIDE SUPPORT SPECIALIST

ROLE AND RESPONSIBILITIES: Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs Uses discretion to approve or deny what work will be completed Provides drivers with options to use for maintenance of break downs while on the road Keeps interfacing departments abreast of ongoing situation in timely manner Functions as liaison between driver and repair shop of drivers choice Maintains honest and open dialog with the driver at all times Utilizes software database to locate shops that can handle the particular problem at hand Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done Continually updates interfacing departments and drivers of progress/time frame Processes payment for services rendered through com check or accounts payable Ensures all records and invoices are scanned into software Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner. Any other duties as may be assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS High School Diploma or equivalent. Previous maintenance and/or customer service experience preferred. Knowledge of trucking industry a plus. Knowledge of equipment and breakdown/repairs a plus.