Customer Experience & Loyalty Strategy Lead

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to lead strategic initiatives for Customer Service and Lease-End operations. You will analyze business needs, build business cases, and coordinate with internal teams, vendors, and OEM counterparts to drive improvements in service quality and efficiency. The role requires 5–7 years in customer service strategy or related fields, plus strong data analysis skills using SQL, Excel, and Tableau.