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IT Print Service Suppot Technician - Fully REMOTE - Need LOCAL to Richmond or Very Close

L3

ricefw technologiesDenver, CO14 days ago

Occupations

Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators

Industries

Commercial PrintingSupport Activities for PrintingOther Business Service Centers (including Copy Shops)
Print Service Support Technician - Phone and In Person IVs required! Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
ABOUT THE ROLE: We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge. Required/Desired SkillsSkillRequired /Desired Amountof Experience Microsoft 365 Required5YearsStrong communication and interpersonal skills and detail oriented Required5YearsStrong analytical and troubleshooting skills Required5Years Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required5YearsExperience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required5Years Commitment to delivering high quality end user support and customer service Required5YearsExperience in a help desk or technical support role. Required5YearsKnowledge of IT systems Required5YearsKnowledge of print services environment Desired 2Years
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Level

JuniorL3

Location

Denver, CO

Occupation

Computer User Support Specialists

Industry

Commercial Printing

Posted

14 days ago

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