Field Technician II

Job Title Provides product and service support for a local customer base in a defined territory in the areas of field service, seal installation, laser alignment, pump assembly, trouble shooting and customer support including customer training. Work is done primarily in the field. Position requires extensive travel within the local territory. May train or assist other employees as required. Job Model: On SiteOn-Site positions will require employees to work on-site for each of their scheduled shifts. A typical day at work would include: Consistent, regular and punctual attendance is an essential function of this job. Field Service Area: Responsibilities Include: Mechanical Seal installations Field service valve work Field service pump repair and installation New pump assembly and installation Laser alignment and vibration analysis Machining of seals and pumps Field service ARC applications Maintaining Customer Equipment Surveys May, at times, support Chesterton Corporate programs, such as Fixed Fee contracts, PROP reliability programs, etc. May train other employees on all field service work. Customer On Site Support: Responsibilities Include: Supports customer requirements for system maintenance and operation. Picks-up parts and repairs or modifies in retail shop. May conduct on site training and or installation of products. Serves as technician in troubleshooting customer seal and pump operation. Supports Direct Sales personnel in customer accounts on manual work requirements. Provides ancillary services. Provides vibration analysis, laser alignment services. Works on system design recommendations. Experience you need coming into this job: Trade School and/or Technical Associates Degree preferred 2-4 years experience within any combination of the following areas: Technical industrial experience Mechanical Seal/Pump assembly and/or product knowledge Mechanical ability and light machining experience Industrial process experience Work directly and efficiently with customer service staff, direct sales force, distributors and end users. Works independently, instructions only given on the most complex tasks. Works on moderately complex issues. Must possess a high degree of organizational skill and attention to detail. Required to concentrate on quality control standards for mechanical seals and pumps. Required to perform specialized technical operations in repair and light machining of mechanical seals and pumps components as well as assembly and disassembly. May train other product technician personnel. Organization skills and attention to detail Communication and customer service skills High degree of math, measuring and calibration ability Ability to troubleshoot and problem solve Ability to work in a fast paced environment Ability to lift light to moderate weights Ability to operate a forklift, hoist, hand truck, and basic industrial machines and tools Basic computer and phone skills required Able to write and administrate documents Ability to work predominantly in the field Valid driver's license required