Full-Time Bilingual Call Center Agent (Edinburg)

Company: Map Communications l Location: Edinburg, TX (In-Office)

Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms. If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day: Deliver friendly, professional, and empathetic customer service during high-volume incoming calls. Accurately collect, verify, and route message details to clients. Enter caller data efficiently into our system with a high degree of precision. Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards. Assist a diverse clientele by taking calls in both English and Spanish, providing seamless translation and interpretation whenever necessary.

Requirements: Upbeat, clear, and professional phone demeanor. Strong written and verbal English skills (correct grammar and spelling required).Basic proficiency with Windows-based computer systems. Typing speed of at least 35WPM.Dependable attendance and a strong dedication to quality work. Availability to work one weekend day per week and scheduled holidays.

Pay: The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Benefits: Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth! Health Coverage: Medical, Dental, and Vision insurance options. Retirement and Security: 401(k) with employer match and free Life Insurance. Time Off and Support: Paid Time Off (PTO) and legal assistance programs. Map Communications is an Equal Opportunity Employer.