Resort Services Operator

Job Description: As a Resort Services Operator, you will: •?Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols. Maintains standards as outlined by management on service, delivery, and quality of call content.?Answers, screens, and routes calls including inbound and internal calls.?Produces reports on request of call detail by department, extension, group, or location. Supply information to callers and records messages. Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.?Make nightly courtesy calls as directed.?Receive, log, and secure all guest & internal mail/packages/faxes. Maintains and shares information on business changes with co-workers. Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.?Other duties as assigned. To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity PassionWork Ethic

Paid Holidays 401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members' Dependents After 1 Year of Service Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.