Senior Customer Experience Coordinator — Control Tower

ontracBrooklyn, NYyesterday

Occupations

Command and Control Center Specialists Customer Service Representatives Dispatchers, Except Police, Fire, and Ambulance

Industries

Telemarketing Bureaus and Other Contact Centers Other Support Activities for Road Transportation Custom Computer Programming Services

OnTrac is seeking a Customer Experience Senior Coordinator to support the 24/7 Control Tower. You will monitor escalations, coordinate with multiple teams, and help ensure timely, white-glove service across shifts and customers. The role emphasizes operational reporting, performance tracking, and cross-functional collaboration to drive process improvements and strong customer outcomes.

Apply now

Level

SeniorL5

Location

Brooklyn, NY

Occupation

Command and Control Center Specialists

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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