Retention Account Manager, SMB
square capitalMillbrae, CA
Retention Account Manager, SMB
L5
square capitalMillbrae, CAtoday
Occupations
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All OtherIndustries
Software PublishersCustom Computer Programming ServicesFinancial Transactions Processing, Reserve, and Clearinghouse ActivitiesOverview:
As a Retention Account Manager at Block, you partner with SMBs to maximize value from our platform. You help reduce churn and foster long-term partnerships by applying retention strategies and product insights. You’ll work cross-functionally to anticipate needs, address concerns, and turn challenging moments into growth opportunities. This role offers the chance to shape retention motions for diverse SMBs across the US and contribute to a more inclusive, thriving small-business ecosystem. Compensation / Benefits remote work medical insurance flexible time off retirement savings plans modern family planning
Responsibilities:
Retain a multi-million dollar client base Understand SMB needs across all verticals Deploy retention strategies to mitigate churn and increase contract adoption Address customer concerns and competitive threats Evolve retention motions via product, operational, and competitive insights Collaborate with Sales, Support, Product, Analytics to future-proof retention strategies
Key requirements:
5+ years experience in Sales, Account Management, or related field Experience discovering and closing retention & growth opportunities Experience managing a pipeline to achieve revenue targets Excellent negotiation & financial literacy skills Excellent storytelling & vision-setting skills Excellent organizational, analytical, written, and verbal communication skills Passion and knowledge about how new technologies can help better serve SMBs strong storytelling and narrative capability curiosity and resilience ability to have hard conversations and influence stakeholders pipeline management / CRM experience data-driven insights for retention and growth ability to leverage product and analytics knowledge in discussions
Apply now (opens in a new tab)
Level
SeniorL5
Location
Millbrae, CA
Occupation
Sales Managers
Industry
Software Publishers
Posted
today
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