General Manager – Financial Services

Community Choice Financial Family of Brands seeks a General Manager to lead operations and strategy within our Financial Services division. You will own P&L performance, guide market positioning, and oversee teams delivering personal loans, retail financing, and insurance products. This role blends executive leadership, financial analysis, and operational excellence, driving growth while ensuring regulatory compliance and superior customer experience. You will foster CCFI’s supportive, inclusive culture, champion employee development, and strengthen community relationships to enhance customer stability and long-term company success. Set and execute strategic plans for financial services operations to drive growth and profitability Oversee P&L, budgeting, forecasting, and key performance metrics for assigned business units Lead, mentor, and develop management teams to foster high performance and inclusive culture Ensure compliance with financial regulations, risk policies, and internal controls Optimize customer experience across personal loans, retail financing, and insurance products Analyze market trends and portfolio performance to guide strategic decisions Collaborate with executive leadership on long-term business planning and community engagement initiatives Strategic planning Financial analysis P&L management Budgeting and forecasting Risk management and compliance Credit and lending operations Team leadership and coaching Customer experience management Data-driven decision making Stakeholder management Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k MBA preferred CFA or CFP preferred Leadership/management training Advanced Excel/financial modeling proficiency