Phoenix, AZ - Business Operations - AZDES - DBME - Administrative Assistant

Your responsibilities will include: Operating communication systems to manage incoming calls and visitor check-ins. Handling emergency calls, monitoring alarms, and providing basic customer service. Locating specialized doctors for claimants and scheduling consultative examinations. Responding to inquiries from claimants and other stakeholders regarding claim status and transportation assistance. Contacting claimants, attorneys, and medical sources to assist claim adjudicators. Ensuring daily assignments are completed using a tracking system. Conducting case development activities requiring analysis and judgment.

Requirements: High School diploma or equivalent. Strong customer service skills, both internal and external. Experience in scheduling and front desk operations. Proficient computer skills. Security clearance required.

Preferences: Bilingual capabilities. This position offers the potential to transition to a hybrid work model after training. If you're ready to make a difference and thrive in a supportive environment, we want to hear from you!