Humanitarian Communications Officer

Key Responsibilities: A. Communication Strategy and Planning Develop and implement communication plans for the RRF and ACT Appeals in coordination with ACT Alliance Communication team. Ensure communication activities are aligned with ACT Alliance's broader communications and fundraising strategies. Identify communication opportunities throughout the humanitarian funding cycle, from crisis alert and funding mobilisation through implementation, results and close-out. Develop clear communication objectives, target audiences, key messages and content plans for each funding mechanism. Ensure that communication is timely and appropriate to the humanitarian context and does not compromise the safety, dignity or privacy of affected people and partners. B. RRF Communication and Visibility – 50% Lead day-to-day communication activities related to the Rapid Response Fund. Develop communication packages around RRF-funded responses, including: human-interest stories; impact stories; case studies; photos and visual content; short videos and reels; social media content; web stories; donor-facing updates; infographics and other digital materials. Proactively identify RRF-funded responses with strong communication and fundraising potential. Work directly with ACT members, forums and Regional Representatives to gather high-quality information, stories, photographs, quotes and other content. Develop clear procedures and tools to facilitate systematic collection of communication materials from RRF-funded members. Ensure that RRF results and impact are regularly documented and communicated. Develop an annual RRF communication and visibility calendar. Support communication around RRF milestones, including funding decisions, portfolio achievements, learning, localisation and innovation. Highlight the added value of the RRF as a rapid, flexible and locally led humanitarian financing mechanism. Communicate the role of the RRF within ACT Alliance's wider humanitarian architecture. Develop content that demonstrates how RRF funding translates into concrete results for crisis-affected communities ACT Appeals Communication – 50% Support communication and visibility for ACT Alliance humanitarian Appeals. Develop and coordinate communication materials throughout the Appeal cycle. Support the production of: Appeal launches; situation updates; human-interest stories; impact stories; donor updates; social media campaigns; website content; newsletters; videos and multimedia products. Coordinate with ACT members to collect timely information, photographs, testimonies and programme results and avoid duplication of efforts, particularly in major responses Lead the humanitarian communications group and coordinate calls as appropriate Translate technical humanitarian information into accessible and compelling communication products. Support fundraising campaigns linked to ACT Appeals. Ensure that Appeal communication demonstrates the collective added value of ACT Alliance members. Contribute to donor visibility and reporting requirements. Support communication around Appeal results, achievements, lessons learned and funding gaps. Identify stories and content that can help sustain donor engagement throughout the Appeal cycle. Support communication around the humanitarian system and mechanism as a whole. Fundraising and Donor Engagement A specific responsibility for both appeals and RRFs will be to ensure that communication contributes directly to fundraising and resource mobilisation. Develop compelling fundraising-oriented stories demonstrating the impact and added value of funding. Translate programme results into content suitable for donor engagement. Develop communication materials for prospective and existing donors. Support the preparation of donor presentations, fundraising campaigns, briefs and digital materials. Identify opportunities to use impact stories to demonstrate the value of investing in locally led humanitarian response. Work with colleagues to develop a pipeline of communication materials supporting future resource mobilisation. Support donor visibility requirements while ensuring that communication remains consistent with ACT Alliance policies, principles and partner ownership. Contribute communication inputs to donor proposals and fundraising materials where relevant. Digital Media and Content Production The position will have a strong focus on digital communication and multimedia content. Produce engaging content for ACT Alliance digital platforms. Develop social media content adapted to different platforms and audiences. Create short-form video content, including reels and other mobile-first formats. Develop simple visual assets, infographics and data-driven communication products. Support story, photography and video content collection from ACT members. Edit and package multimedia content for digital dissemination. Maintain content libraries in the ACT Mediabank and ensure appropriate informed consent, storage and accessibility of communication assets. Monitor digital engagement and use analytics to improve communication performance. Identify emerging digital communication trends and recommend approaches relevant to ACT Alliance humanitarian work. Storytelling and Content Development Develop compelling stories that place affected people and local responders at the centre of humanitarian communication. Identify human-interest stories demonstrating the concrete impact of ACT funding. Ensure that stories are accurate, evidence-based and representative of programme results. Develop stories that demonstrate the contribution of local and national organisations and their leadership in humanitarian response. Ensure appropriate informed consent and compliance with safeguarding, data protection and ethical communication policies and requirements. Avoid communication approaches that portray affected people solely as victims or beneficiaries. Promote dignified, empowering and locally owned storytelling. Key Working Relationships Head of Humanitarian Affairs; RRF Manager; Head of Communications; Secretariat communications team; humanitarian team; Regional Representatives; ACT members and forums; donor-reporting colleagues and communications focal-point network. Education, Experience and Skills University degree in communications, journalism, humanitarian affairs, international development, public relations or a related field. At least 5 years of relevant communications experience, preferably in humanitarian, NGO, faith-based or international network settings. Demonstrated experience developing and implementing communication strategies or campaigns. Strong experience in digital communications and social media. Demonstrated ability to produce high-quality written and visual content. Experience developing human-interest stories, case studies and impact stories. Experience working with photographs, video and short-form digital content. Demonstrated experience communicating complex information to different audiences. Experience of working with NGOs, humanitarian organisations, international organisations or similar institutions. Experience working with faith-based organisations is an asset. Strong understanding of ethical and responsible humanitarian communication. Demonstrated ability to work