Senior Service Now Developer

Posted: 2026-03-05

Location: Tampa, FL

Salary: USD 110-120 / Yearly (Full Time)

Employment Type: Full Time

Industry: Computer Software

Client: Wipro

Contact: Meghana Gorusu

Company: SRI Tech Solutions

Title: Senior Service Now Developer

Duration: Full time

Work Location: Tampa, FL

Roles and Responsibilities: Design, develop, and customize ServiceNow solutions across ITSM and HRSD modules (Incident, Problem, Change, Service Catalog, HR Case Management, Lifecycle Events).Implement and enhance HRSD Case Management, HR Services, HR Templates, Topics, Assignment Rules, and Knowledge. Develop server side and client side scripts using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Workflows, and Flow Designer. Configure Service Catalog, Record Producers, Notifications, SLAs, Reports, and Dashboards. Work on integrations using REST/SOAP APIs, Integration Hub, MID Server, LDAP, SSO, and email integrations. Support CMDB, Discovery awareness, and data integrity for ITSM processes. Participate in requirement analysis, solution design, development, testing, UAT support, deployment, and post production support (L2/L3).Handle upgrades, cloning activities, update set management, and platform best practices. Mentor junior developers and contribute to coding standards and technical documentation. Required

Skills & Experience: Strong hands on experience with ServiceNow ITSM & HRSD implementations. Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub. Experience with Service Portal / Employee Center customization. Solid understanding of ITIL processes and HR service workflows. Experience working in Agile/Scrum delivery models. Ability to independently own modules and deliver end to end solutions.

Certification: CSA ( Mandatory ), CIS – ITSM, HRSD ( Preferred)SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.