Pharmacy Technician (MSR) - 258284

Shift: Monday - Friday (11:00am - 7pm), Onsite

Requirements: High School Diploma or GEDA current Pharmacy technician license or certification Comfortable providing excellent customer service in a call center environment

Duties: Receives calls from pharmacies, clients, and patients and provides the requested information or support Provides clinical call support for prior authorization-related calls and documents in the ticketing system Understanding of benefit plans and how to access the plan information, as well as how to communicate this information to patients accurately Escalates incoming calls when needed to the appropriate party for resolution Demonstrate OMNI channel experience across multiple communication platforms, including phone, email, chat, and other digital channels, ensuring a seamless and consistent service experience.