Government Collection Specialist - 10.05.2026 CF

Government Collection SpecialistCBE Companies, a global provider of contact center services, has an immediate need for a Government Collection Specialist for our class starting on Monday, October 5, 2026 and our recruiters would LOVE to connect with you about this exciting career opportunity! With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 90 years—and we're still going strong because we offer employees: Excellent starting wage and potential for commissions! Excellent benefits, including tuition reimbursement and referral bonuses! Ongoing training & support! Career culture with many opportunities for advancement! Employee engagement opportunities include community outreach! Recently recognized for the second year in a row as a Top Workplace in the USA, we pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we're looking for people who value opportunity, challenge, and FUN!Invest in your future with a company that will invest in YOU!CBE offers job seekers easy entry, development opportunities, and growth options. Whether you're just looking for your next stop or hoping to find your final destination, CBE offers job seekers what few companies can: transferrable skills and unlimited opportunities for professional success. Regardless of where you are starting from, if you have aspirations for a career in Customer Service, Information Technology, Human Resources, Finance, Project Management, or Marketing fields—our company wants to show you the way! Let CBE help you DISCOVER, DEVELOP, and DEFINE YOUR CAREER!Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service. At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling \"lost in the shuffle\" and provide ample resources to ensure success and promote a competitive and fun work environment. Would you describe yourself with any of the following characteristics? If so, this could be an excellent opportunity for YOU!Motivated Engaged Disciplined Personable Competitive Problem solver Eager Outgoing Reliable Effective Communicator In this role you will experience a fast-paced environment with unlimited income potential that can be rewarding and satisfying. Your day will typically consist of the following: Provide excellent customer service to all consumers and third parties on both inbound and outbound calls Be a problem-solver and work with consumers to come to a resolution on their account Utilize a call flow that guides you through your calls Locate consumer contact information Ability to positively and efficiently implement changes required by the client Review statistics that are sent by management to ensure job requirements are being met Work with CBE's management team on your personal growth and positively execute on areas of improvement and opportunity Ability to work in a positive and collaborative manner with co-workers For employees who go above and beyond and other expectations: There will be potential for commission in addition to the hourly pay. Must hit productivity, schedule adherence, and quality expectations