Remote Director of Service - Luxury Travel Leadership

Marchay LLC seeks a Director of Service to lead a team of Travel Advisors in delivering exceptional member experiences for a luxury travel audience. This role blends people leadership with operational oversight and hands-on problem solving, ensuring adherence to service standards while partnering across departments. The position is remote and requires strong escalation management, partner relationships, and a passion for cultivating high-touch service in a fast-growing luxury travel business.