Operations Processor

Location: Hybrid (4 days onsite, 1 day remote)

Experience Level: 3–5 Years

Education Required: High School Diploma

Position Overview: We are seeking a highly organized, detail-driven professional to serve as the operational backbone of our reporting and ticket management process. This role is ideal for someone who thrives in high-volume production environments and takes pride in disciplined execution. This is not an entry-level training role. We are looking for a “plug-and-play” candidate who can manage a heavy workflow with accuracy, independence, and strong self-management skills. If you’ve “lived in a queue,” enjoy clearing high volumes of transactions daily, and value precision over redesigning processes — this role is for you.

Key Responsibilities: Process and close 200–250 service tickets daily with high accuracy Ensure proper revenue capture for all completed services Conduct analytical reviews of operational reports Identify data inconsistencies and escalate findings clearly and promptly Resolve discrepancies with internal departments Maintain accurate and organized documentation Respond to email inquiries in a timely manner Support finance team with administrative and reporting tasks Adhere to company policies and compliance procedures

What We’re Looking For: Queue Mentality Experience managing 200+ transactions/tickets daily under same-day SLAs Takes ownership of clearing workload daily Execution-Focused Values disciplined execution over process redesign Comfortable working within established systems Independent & Self-Managed Able to work independently after 2–3 weeks of training Detects errors and escalates issues with clear documentation Calm Under Pressure Maintains accuracy and quality even during volume spikes

Qualifications: Required Skills & Qualifications 3–5 years of relevant experience in data processing, operations, or finance support Exceptional attention to detail and data accuracy Strong analytical and logical problem-solving skills Ability to manage competing priorities in a production-heavy environment Excellent written and verbal communication skills Strong organizational and time management abilities Proactive, self-motivated mindset

Technical Requirements: Advanced Microsoft Excel proficiency (VLOOKUP, Pivot Tables, Conditional Formatting required) Experience performing data validation and reconciliation Data visualization experience is a plus Preferred (Not Required) Fluent in French Why This Role Matters You will serve as the trusted anchor for operational reporting — providing clean, reliable data that drives critical business decisions. If you are someone who takes pride in accuracy, thrives in high-volume environments, and values disciplined execution — we encourage you to apply.

Job Type: Full-time Work Location: In person