Donation Processing Associate

Pay: $15.00 per hour

Job Type: Part-Time

Schedule: 25 hours per week, including days, evenings, weekends, and holidays as scheduled

Benefits: Employee Discount, Employee Assistance Program (EAP), Paid Training, Career Development Opportunities, Mission-Driven Work Environment

About The Role: At The Salvation Army Family Store, your work helps turn donated goods into funding for programs that support individuals and families in our community.

What You'll Do: Donation Receiving & Processing Greet donors and provide exceptional customer service Assist donors with unloading and accepting donations Accurately process and track donated items Inspect donations and identify acceptable materials Safeguard all donated goods and assigned equipment Educate donors on donation guidelines and available services Production & Operations Sort, categorize, and process donated merchandise according to Salvation Army standards Power sort donations as received, where applicable Support production goals and processing standards Load and unload Salvation Army trucks in accordance with center policy Assist with moving merchandise and materials throughout the facility Safety & Organization Maintain a clean, organized, and safe donation area Follow company policies and safety procedures Report complaints, injuries, equipment issues, or property damage promptly Assist with maintaining an efficient donation flow and processing area Training Provided Paid training on donation procedures and production standards Hands-on instruction for donation processing and merchandise handling Ongoing coaching and support from store leadership Opportunities to develop customer service, retail, and warehouse skills Why Join The Salvation Army? Make a direct impact in your local community Work for one of the nation's most trusted nonprofit organizations Gain valuable experience in customer service, retail operations, and donation processing Support life-changing Adult Rehabilitation Programs Enjoy a supportive, team-oriented workplace Access employee discounts and employee assistance resources

Qualifications: Required Skills & Abilities Strong customer service and interpersonal skills Ability to work independently and as part of a team Dependable attendance and strong work ethic Ability to communicate effectively in English Ability to follow directions and safety procedures Basic organizational and problem-solving skills Preferred Experience Customer service experience Retail, warehouse, production, donation center, or material handling experience preferred Experience working in a nonprofit or mission‑driven environment is a plus