Front Desk Guest Service - Evenings & Weekends
ladies gentlemen salon spaCleveland Heights, OH
Front Desk Guest Service - Evenings & Weekends
L2
ladies gentlemen salon spaCleveland Heights, OH3 days ago
Occupations
Receptionists and Information ClerksHotel, Motel, and Resort Desk ClerksCustomer Service RepresentativesIndustries
Beauty SalonsCosmetics, Beauty Supplies, and Perfume RetailersOther Personal Care ServicesJob Description
Essential Functions:
- Provide an Exceptional Guest Experience
- Greet every guest warmly and professionally upon arrival and when answering the telephone.
- Create a welcoming atmosphere and ensure each guest feels valued and appreciated.
- Schedule appointments accurately, politely, and efficiently based on guest needs and stylist availability.
- Identify and confirm guests prior to their arrival and communicate with the appropriate stylist in a timely manner.
- Process all transactions accurately and efficiently through the point-of-sale system.
- Prepare and process service and/or retail tickets, accurately determine charges, update charges in SpaBiz when necessary, and collect payment.
- Enter and maintain accurate guest information in SpaBiz.
- Operate SpaBiz efficiently and effectively as it relates to the responsibilities of the position.
- Promote and recommend additional services, retail products, and gift cards based on the guest's needs.
- Develop and maintain strong Aveda product knowledge, including product benefits, location of merchandise, and appropriate recommendations.
- Confidently answer guest questions and use product knowledge and professional selling techniques to close retail sales.
- Address guest concerns professionally and refer complaints regarding tickets or services rendered to the Manager in Training (MIT), Assistant Manager, or Store Manager through the appropriate Challenge Form process.
- Assist with stocking and maintaining merchandise displays to ensure the retail area is organized, clean, and inviting.
- Maintain a clean, organized, and welcoming front desk and guest areas.
- Assist with general salon and front desk cleanliness as needed.
- Support the salon team in creating a positive, professional, and collaborative work environment.
- Perform other duties and responsibilities as assigned by management.
Requirements
Position Qualifications:
- Customer service experience, preferably in retail
- Ability to multi-task
- Computer knowledgeable
Apply now
Level
EntryL2
Location
Cleveland Heights, OH
Occupation
Receptionists and Information Clerks
Industry
Beauty Salons
Posted
3 days ago
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