Collections support agent

The ideal candidate will have strong B2B collections experience. This is an in office position. Handles cash receipt and application, customer reconciliation, dispute and collections issues in collaboration with staff and applicable business units. Identifies, monitors, and evaluates indicators that reflect the most effective means of managing AR Aging, DSO, Client Success and maximizing cash flow. Identifies problematic customer issues timely and coordinates with Customer Success to remediate issues timely. This will include early client contact, reconciliation of billing disputes, and escalation of disputes to bring issues to closure. Recommends and implements operational changes to improve service, productivity, timeliness, quality and/or financial performance.1 - 2 years in accounting or related field~ Proficient in Microsoft Office suite