Customer Service Coordinator

SportRX is looking for a customer‑focused Customer Service Specialist to provide exceptional support to our customers. The role requires strong communication skills, problem‑solving ability, and a passion for helping others.

Provide accurate and timely information, resolve customer issues, and ensure a positive customer experience. Collaborate with cross‑functional teams to address customer concerns, elevate complex issues, and follow up on resolutions. Update customer records and maintain accurate documentation of all interactions. Stay updated on product knowledge, industry trends, and company policies to offer informed recommendations. Actively listen to customers, empathize with their concerns, and provide effective solutions.

Strong problem‑solving abilities and critical thinking skills. Attention to detail in documentation and adherence to established procedures. Proficiency with customer service software, CRM systems, helpdesk tools, and live‑chat platforms. Customer‑centric mindset and genuine desire to help others. Benefits include medical, dental, 401(k), life insurance, paid time off, snack/drink room, and employee discounts.