Trust and Integrity Manager

Key responsibilities: Coach and manage a team of Trust & Integrity Specialists, establishing workflows and quality standards for complaint handling and investigations Own escalation paths for complex patient safety concerns and ensure timely, thorough resolution of complaints Build risk monitoring practices and lead root-cause analysis to identify systemic risk patterns and implement mitigations

Required qualifications: Experience managing or leading a team in trust and safety, patient advocacy, healthcare operations, compliance, or a related field Proven track record of building or scaling processes, SOPs, or playbooks in high-stakes environments Strong investigative instincts with the ability to coach others in developing similar skills Deep familiarity with complaint management and incident review processes Demonstrated ability to build trust quickly across functions, including with senior stakeholders