Assistant Studio Manager

Maybe you’ll use this post as a stepping stone in your management career, or perhaps this is where you want to be forever. But if you’ve been at even one Orangetheory class, you feel the warmth, the enthusiasm, the genuine sense of being where you need to be — feelings you’ll be hard-pressed to find anywhere but here. Specific job duties: Sales & Membership GrowthDrive membership sales through consultative, relationship-based sales conversations Conduct introductory calls, studio tours, and conversion-focused consultations for prospects Support membership retention efforts through proactive outreach, follow-up, and relationship building Assist in executing studio sales initiatives, promotions, and challenge participation campaigns Monitor individual and team sales performance, helping coach associates toward daily and monthly goals Leadership & Team Development Act as a leader and role model for front desk associates by setting the standard for professionalism, urgency, and member experience Coach sales associates in real-time on sales process, objection handling, member interactions, and operational execution Support onboarding and hands-on training for new associates Reinforce accountability and uphold performance expectations across the team Provide ongoing feedback to improve individual performance and elevate studio standards Member Experience & Retention Ensure every member receives a consistent, high-energy, best-in-class Orangetheory experience Build strong relationships with members to increase engagement, loyalty, and retention Address member concerns, questions, and service recovery opportunities quickly and professionally Support implementation of retention strategies including milestone recognition, follow-up outreach, and personalized member engagement Daily Studio Operations Oversee smooth day-to-day front-of-house operations during shifts Ensure the studio is operating efficiently, organized, and aligned with Orangetheory brand standards Maintain cleanliness, presentation, and overall studio readiness Troubleshoot operational issues quickly and communicate solutions effectively Ensure all operational procedures and systems are executed accurately Coach & Cross-Department Support Partner with coaches to ensure alignment between member experience and sales/member engagement efforts Support communication between front desk and coaching staff Help facilitate studio events, challenges, benchmark days, and community outreach initiatives Performance Accountability Hold self and team accountable to high standards of execution, urgency, and professionalism Help identify performance gaps and collaborate with leadership on improvement plans Track operational consistency and support continuous improvement initiatives Studio Leadership Support Serve as the acting leader in the absence of the Studio Manager Assist in executing studio goals, initiatives, and strategic priorities Support implementation of studio processes and ensure team adherence to expectations