Collections Customer Service Representative

Location: Miami Lakes, FL

Salary Range: $20.00 per hour Hayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.

Benefits: Full-time position in a supportive, collaborative team environment offering:* Medical, dental, vision, and life insurance options available through the firm * Generous Paid Time Off (PTO) * Eight paid major holidays * A newly built office conveniently located near major highways * Opportunity to grow consumer service and account management skills * Career growth opportunities within the firm

Responsibilities: * Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accounts * Educate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and procedures * Update account information and document all activity accurately * Meet performance and collections goals in a fast-paced call center environment * Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions * Maintain a positive attitude, work well in a team, and show a willingness to learn. Be coachable and open to feedback to continuously improve individual and team performance

What We're Looking For: * Strong communication skills and experience as a Customer Service Representative or Collections Representative preferred * Professional, calm, and empathetic approach * Detail-oriented with accurate data entry skills * Comfortable handling high-volume calls * Reliable, punctual, team-oriented, and motivated to succeed

Job Requirements: * High School Diploma or GED Equivalent * 1+ year of experience in collections preferred but not required * MS Office (word, excel) * CRM applications (Customer Relationship Management) * Bilingual (English-Spanish) preferred but not required Monday- Friday 8:30-5:30 pm Compensation details: 17-20 Hourly WagePI109732b 8326f-29400-40485490