Front Desk Associate

Description: PurposeProvide first point of contact for external visitors. The position requires exceptional organizational skills, attention to detail, ability to maintain confidentiality, and flexibility to transition between various responsibilities throughout the workday. Tasks Reception:

• Serve as the first point of contact for the office, creating a positive and professional impression
• Answer telephones and direct calls to appropriate individuals
• Greet visitors, sign them in, and notify staff of their arrival
• Maintain visitor log and issue visitor badges according to security protocols
• Monitor office entrance and maintain security awareness
• Handle incoming and outgoing mail and deliveries
• Maintain a clean, organized, and professional reception area for four buildings
• Hospitality:
• Arrange and set up food/beverages for team meetings and events
• Assist with conference room scheduling, preparation, and clean upManage MO touring events, giving tours if necessary
• General Administrative Support:
• Order and dispense office supplies, tracking inventory levels
• Draft correspondence and respond to routine inquiries
• Schedule appointments and meetings for staff
• Scan copies of correspondence or other printed material
• Operate office equipment and arrange for repairs when equipment malfunctions
• Maintain supply inventory and handle ordering
• Reconcile office supply credit card transactions
• Locate and attach appropriate files to incoming correspondence requiring replies
• Complete forms in accordance with company procedures
• Run errands as needed
• Work Context
• Body Positioning
• Spend Time Making Repetitive Motions
• Spend Time Sitting
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
• CommunicationContact With Others
• Electronic MailFace-to-Face Discussions
• Letters and Memos
• TelephoneEnvironmental Conditions
• Sounds, Noise Levels Are Distracting or Uncomfortable
• Impact of Decisions
• Frequency of Decision MakingImpact of Decisions on Co-workers or Company Results
• Routine versus Challenging Work
• Importance of Being Exact or Accurate
• Importance of Repeating Same Tasks
• Structured versus Unstructured WorkPace and Scheduling
• Time Pressure
• Work Setting
• Indoors, Environmentally Controlled
• Physical Proximity
• ActivitiesInteracting With Computers
• Use accounting or bookkeeping softwareUse computers to enter, access or retrieve data
• Use desktop publishing softwareUse spreadsheet softwareUse word processing or desktop publishing software
• Getting Information
• Assist with business or managerial research
• Performing Administrative Activities
• Fill out business or government formsMaintain administrative services procedures manual
• Maintain appointment calendar
• Maintain inventory of office formsMaintain records, reports, or files
• Prepare billing statements
• Type letters or correspondence
• Process invoices
• Route multi-line telephone calls
• Communicating with Supervisors, Peers, or Subordinates
• Establishing and Maintaining Interpersonal Relationships
• Organizing, Planning, and Prioritizing Work
• Documenting/Recording Information
• Document provision of administrative services
• Enter time sheet information
• Maintain telephone logs
• Perform typing or data entry
• Take meeting notes
• Take messages
• Transcribe spoken or written information
• Processing Information
• Compile data for financial reports
• Compile itinerary of planned meetings or activities
• Performing for or Working Directly with the PublicGreet customers, guests, visitors, or passengers
• Communicating with Persons Outside Organization
• Answer calls using switchboard
• Write business correspondence
• Updating and Using Relevant Knowledge
• Use oral or written communication techniques
• Scheduling Work and Activities
• Schedule meetings or appointments
• Schedule or contract meeting facilities
• Monitor Processes, Materials, or Surroundings
• Monitor office supplies and equipment
• Tools and Technology
• ToolsCalculatorsDesktop computers
• PhotocopiersScannersMulti-line phone systems
• TechnologyAccounting software (Intuit QuickBooks)
• Database user interface and query software (Microsoft Access, Salesforce)
• Electronic mail software (Microsoft Outlook)
• Graphics or photo imaging software (Adobe Photoshop, Canva)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Video conferencing platforms

Social Skills: Coordination- Adjusting actions in relation to others' actions. Service Orientation- Actively looking for ways to help people. Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills: Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills: Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Equipment Selection- Determining the kind of tools and equipment needed to do a job. Operation and Control- Controlling operations of equipment or systems. Operation Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly. Troubleshooting- Determining causes of operating errors and deciding what to do about it.

Systems Skills: Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Resource Management Skills: Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Time Management- Managing one's own time and the time of others. Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics- Using mathematics to solve problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension- Understanding written sentences and paragraphs in work-related documents. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. Full-Time/Part-Time Full-TimeSalary 45,000-50,000 This position is currently accepting applications.