Skip to main content
McCarthy Search

Delivery Lead - Director, AI and Enterprise Product Management

L7

pfizerNew York, NYtoday

Occupations

Information Technology Project ManagersComputer and Information Systems ManagersProject Management Specialists

Industries

Computer Systems Design ServicesPharmaceutical Preparation ManufacturingCustom Computer Programming Services
Director Of Ai And Product Management The Delivery lead – Director of AI and Product Management is a leadership position in Pfizer's U.S. Pfizer Patient Services (PPS) enterprise enablement organization. This role partners closely with Business engagement leads to co-own value delivery for key business initiatives across – Patient services CRM, data and insights. The director delivery lead will drive consensus across the business units and PPS functions to build a comprehensive technology execution plan including a capability roadmap along with the related investment plan. Director delivery lead will be accountable for end-to-end delivery of approved projects and ensuring the Pfizer development processes are followed. In partnership with solution vendor teams, this position will influence and help drive Strategic Vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of the "off the shelf" solutions.
Responsibilities
Technology Delivery & Operations: Own planning, delivery and support for all projects, releases, and enhancements across patient support platforms (e.g., CRM, case management, digital engagement, data integration).Ensure solutions are delivered on time, within budget, and aligned with Pfizer's governance and quality standards. Collaborate with operations team to drive excellence for day-to-day support, ensuring system stability, uptime, and strong performance for patient-facing operations. Ensure reduction in process, knowledge and tech debt across PSS platforms by maintaining process documentation, data flow diagrams and training SOPs. Author business cases to clearly outline overall technology strategy for the business functions and secure funding for initiatives with the highest business value. Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems Lead a portfolio of projects spanning across multiple disease areas and teams Strategic Partnership Build trusted relationships with senior leaders across PSS and U.S. Commercial. Serve as a strategic advisor on technology capabilities that advance patient access, operational efficiency, and compliance. Partner with business stakeholders to prioritize the PSS technology portfolio and define the multi-year roadmap.
Leadership & Team Development: Lead and develop a team of product owners, business system managers, and analysts. Foster a culture of accountability, innovation, and continuous improvement. Champion Pfizer's Values and Behaviors across the team.
Innovation & Continuous Improvement:
  • Identify emerging technologies, automation opportunities, and process improvements that enhance patient experience and operational outcomes.
  • Collaborate with digital partners to influence platform strategy, architecture, and vendor performance. Financial & Operational Management
  • Manage the PPS systems budget and ensure effective resource allocation.
  • Partner with digital to deliver operational excellence, reporting, and risk management across the technology portfolio.
Basic Qualifications: Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Bachelor's degree required; advanced degree preferred; degree in Information Management, Computer Science, Engineering or Technology Management preferred 8+ years of experience required with Bachelors; 7+ years of experience required with MS/MBA/MPH/master's degree; 5+ years of experience required with PhD, PharmD or JD; relevant experience in related field and proven technical experience with emphasis on software development and maintenance.8+ years of progressive experience in IT leadership roles supporting commercial, patient services, or healthcare operations. Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and cybersecurity. Proven experience leading large-scale system implementations, upgrades, and ongoing enhancements. Strong program/project management and SDLC experience. Demonstrated success managing operational support for complex technology environments. Experience leading outsourced/offshore teams. Background in highly regulated industries (pharma, healthcare, financial services).
Competencies: Strategic thinking with strong execution discipline. Exceptional communication and stakeholder management. Program governance and delivery management. People leadership and talent development. Ability to influence across a matrixed organization. Commitment to patient-centric innovation and operational excellence.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

ManagerL7

Location

New York, NY

Occupation

Information Technology Project Managers

Industry

Computer Systems Design Services

Posted

today

To get sharper similar jobs, create your profile using the link below.

Create profile