Remote Virtual Community & UGC Support Specialist

Location: United States- Remote Review and publish user generated content, ensuring compliance with our review publication philosophy. Reports on content for Cruisers’ Choice Awards compliance with focus on user sentiment and trends Monitor and respond to all Community and Feedback email inboxes for general member support as they pertain to our message boards, community and site features and products. Monitor alerts for problems on the forum software platform and take appropriate action. Attempts to identify root causes and recommends process and policy improvements as appropriate. Troubleshoots technical problems and escalates bug reports as necessary to Community management and/or engineering Assist our Community Leader Volunteers on an as-needed basis Identify user needs and trends through observation and incoming feedback and report common requests, questions or complaints Assist Community team as needed on a wide variety of community projects Minimum two years prior Community Management & UGC Experience, preferably for a popular consumer-facing website Excellent interpersonal skills, patience, and a genuine desire to help users with technology challenges Willingness to own responsibilities and work with minimal supervision Solid computer skills, including proficiency with Google suite of products, all Internet Browsers and mobile operating systems Must use appropriate judgment based on our principles of brand integrity and stated community guidelines Tact, diplomacy and sensitivity to respect confidential information Demonstrate interpersonal and customer service skills in a professional business environment Excellent command of the English Language, grammar, punctuation and spelling - strong proofreading skills. Passionate about travel, cruise and online community experience Experience with using web-based tools and databases, including community software platforms, Slack, etc. Willingness to learn Figma, Miro, Adobe, Tableau platforms. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. Flexible schedule. Receive annual support for qualified programs. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. Our execution is agile, data-driven, prioritised, and built to scale. We celebrate the quality of our effort, our learnings, and our collective achievements. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at Accessible Recruiting@tripadvisor.