Front Desk Agent

JOB RESPONSIBILITIES: Consistently provide high level of customer serviceConduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requestsCheck in and out hotel guests in a confident, professional and friendly mannerAnswer all phone calls promptly and knowledgeably, always ensuring complete and accurate informationComplete all items on appropriate checklist by end of shiftFollow established key control policyEnsure proper credit policies are followed and verify credit limit reportSubmit all lost & found articles accompanied by a completed lost & found reportKnowledgeable of immediate area, services, attractions, and events and assist with Concierge servicesKnowledgeable of fire and emergency proceduresOpen, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on dutyMonitor room availability throughout the dayReview daily the selling status of the hotel using yield management systemPerforms all other duties as directed by immediate supervisorContact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfactionPerforms other duties as assigned, requested or deemed necessary by management