Front Line Manager Duties As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Plans the work to be accomplished by subordinate employees, establishes and adjusts short-term priorities, and prepares schedules for the completion of work. Assigns work to subordinates based on priorities, the difficulty and requirements of assignments, and the capabilities of employees. Develops or participates in developing performance standards and evaluates and documents employee performance. Ensures performance expectations are met and takes timely action on performance or conduct issues, including effecting minor disciplinary measures and recommending more serious action when warranted. Provides advice, counsel, and instruction to employees on work and administrative matters. Identifies employee developmental and training needs and provides or arranges for needed training and other developmental opportunities. Reviews program operations to identify trends, error patterns, and systemic issues affecting the quality, timeliness, and production of work within the unit. Conducts periodic program and process reviews, at a minimum annually, and recommends improvements to enhance efficiency, support digitalization efforts, and maintain overall program effectiveness. Coordinates with Labor Relation specialists, TIGTA, and the Fraud Coordinator on issues affecting unit operations. Approves penalties and responds to due, data calls, and other ad hoc requests to support effective administration of the program. STANDARD POSITION DESCRIPTIONS (SPD): PD26129 Visit the IRS SPD Library to access the position descriptions.
