Technical Support Analyst

madisondavisCharlotte, NCyesterday

Occupations

Computer User Support Specialists Computer Network Support Specialists Computer Systems Analysts

Industries

Investment Banking and Securities Intermediation Computer Systems Design Services Securities and Commodity Exchanges

Qualifications: Strong knowledge of desktop support, including Windows, Microsoft Office Suite, and trading applications (Bloomberg, Reuters, FIX protocol, etc.).Prior experience in a trade floor support role or a similar high-pressure technical support environment Ability to thrive in a high-pressure, fast-paced trading environment

Responsibilities: Provide real-time support to traders and other users on the trading floor for any IT-related issues, including hardware, software, network connectivity, and communication systems. Diagnose and troubleshoot technical problems quickly and efficiently, escalating complex issues to relevant teams when necessary. Monitor trading systems and infrastructure to ensure smooth operation and proactively address potential problems before they impact users. Install, configure, and maintain trading software, desktop systems, monitors, keyboards, and other essential IT equipment. Log and document incidents and problems, tracking them to resolution, and ensure all incidents are resolved within agreed service levels. Work closely with other IT teams, such as network, server, and application support teams, to resolve technical issues efficiently and implement system upgrade

Apply now

Level

JuniorL3

Location

Charlotte, NC

Occupation

Computer User Support Specialists

Industry

Investment Banking and Securities Intermediation

Posted

yesterday

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