Front Desk Associate Dermatology Office

Benefits: 401(k) Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Job Summary The Dermatology Front Desk Associate serves as the first point of contact for patients. This role requires a blend of warm patient hospitality, efficient multi‐tasking, and accuracy in medical administration. You will manage scheduling for both medical dermatology and cosmetic procedures, verify specialized insurance coverages, and answer basic questions regarding clinical skincare products. [1, 2, 3, 4] Key Responsibilities Patient Reception: Greet patients warmly, manage the check‐in/check‐out process, and maintain an organized, welcoming reception area. [1, 2, 3]Complex Scheduling: Coordinate high‐volume appointment calendars, strategically balancing medical emergencies, biopsies, surgeries (like Mohs), and cosmetic treatments. [1]Insurance Verification: Collect, scan, and verify health insurance cards. Ensure prior authorizations, referrals, and clear clinical notes are secured before the patient's visit. [1]Financial Collection: Collect co‐pays, deductibles, and out‐of‐pocket fees for cosmetic services (e.g., Botox, fillers, lasers) using the practice management software. Patient Intake: Assist patients with electronic intake forms, ensuring medical histories, allergy lists, and privacy notices are fully completed. Product Knowledge: Learn the practice's medical‐grade skincare retail lines to confidently answer basic patient questions and process retail sales. Communication Management: Filter high‐volume phone calls, routing clinical questions to the nursing/MA staff and managing the office voicemail and online appointment requests. [1] Required Qualifications Travel Requirement: Must have a valid driver's license, reliable personal transportation, and the flexibility to commute to at least two of our three regional offices (Robbinsville, Somerset, and Edison) as assigned.