Site Reliability Engineer
$137,300.00 - $205,900.00
Apply now (opens in a new tab)Site Reliability Engineer
L5
$137,300.00 - $205,900.00
Occupations
Computer Systems Engineers/ArchitectsNetwork and Computer Systems AdministratorsComputer Systems AnalystsIndustries
Computer Systems Design ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesOther Computer Related Services- Proactive Monitoring & Uptime Assurance
- Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
- Support a 24/7 operational model to ensure high availability and performance of the SaaS environment Customer-Centric Incident Response
- Serve as a primary point of contact for technical customer inquiries and issues
- Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication
- Triage, escalate, and own technical incidents through resolution Development Team Collaboration
- Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams
- Identify recurring patterns and opportunities for automation and continuous improvement
- Partner cross-functionally to improve platform reliability and performance Site Reliability Engineering (SRE) Development
- Design and implement automation to streamline incident response and improve system reliability
- Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities
- Contribute to building scalable, resilient infrastructure to support AI inference workloads Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements Preferred Qualifications
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
Level
SeniorL5
Salary
$137,300.00 - $205,900.00
Location
San Jose, CA
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
6 days ago
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