Electronics Service Technician - Highland Heights, Ohio

JOB SUMMARY: Diagnoses and returns to service touring audio electronics, including mixing consoles, rack mount processing and networking equipment, and power amplifiers. The role centers on systematic fault isolation and module level repair, running manufacturer diagnostics, using service documentation to identify failed assemblies, replacing modules, and managing warranty and RMA claims through manufacturer service portals. Component level board repair is occasional and is not a primary funciton of this position. QUALIFICATIONS/REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion. REQUIRED Demonstrated ability to troubleshoot methodically: verify the reported fault, isolate it by substitution and signal tracing, and confirm the fix Ability to read block diagrams, schematics, wiring diagrams, exploded views, and parts lists to identify assemblies and replacement part numbers Strong mechanical aptitude; able to disassemble and correclty reassemble complex equipment with or without service documentation Proficient use of a digital multimeter and standard hand tools Computer proficiency: Windows, manufacturer service and diagnostic software, vendor web portals, email and inventory or ticketing systems Basic networking skills sufficient to connect a laptop to a device for diagnostics and firmware updates (IP addressing, cabling, switches) Clear, accurate written documentation of faults, work performed, and parts used Basic soldering skills for connectors, wiring, and through-hole components Safe work practices with mains powered equipment, stored energy in amplifier power supplies, and ESD sensitive assemblies Associate degree or certificate in Electronics Technology, military electronics training, or equivalent hands-on experience in professional audio, AV, or electronics service PREFERRED Familitarity with audio signal flow (analog and digital), audio formats, and common professional audio connectors (XLR, TRS, speakON, etherCON, fiber) 2+ years servicing professional audio, broadcast, or AV equipment Experience with digital mixing consoles and networked audio protocols (Dante, AVB/Milan, MADI) Experience with oscilloscopes, signal generators, and audio analyzers Manufacturer service training or certification on console or amplifier platforms Surface mount rework experience Experience processing warranty claims, RMAs, or parts orders with equipment manufacturers