Engineering Technician - Connection & Infrastructure Acceptance Group

Location: 101 City Hall Plaza, Durham, NC

Job Type: Full time with benefits Remote Employment: Flexible/Hybrid

Job Number: 26-05908

Department: Planning & Development Opening Date: 04/28/2026

Closing Date: Continuous

Position Description: Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $53,272 - $55,000

Hours: 8:00 a.m. - 5:00 p.m. A flexible work environment, top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the Planning & Development Department a great place to work. We help plan and direct Durham's growth to support a high quality of life, a robust economy, and a sustainable, equitable, and accessible Durham for generations to come. We work collaboratively with other agencies and the community in a fast- paced, innovative environment looking for solutions to today's land-use, community planning, and infrastructure challenges. If you're talented, creative and focused on serving the community, join our team! This position is integral to facilitating development projects within the City of Durham. Duties include data mining and entry; responding to internal and external customer inquiries and submittals via phone calls, emails, and in person; updating and maintaining multiple databases, records, and logs; paralegal and property research. Duties/

Responsibilities: Key components of this position involve: Conducting property and paralegal research. Invoicing, collecting, processing, and daily reconciliation of various utility connection and development fees. Generate new utility billing accounts, which includes setting up appropriate billing codes, customer identification information, and property information and details. Generating work orders for the installation of utility connections and services. Provide paraprofessional support to senior staff as needed by conducting research and working on special projects.

Minimum Qualifications & Experience: High School Diploma or equivalent (GED, HiSet, TASC).Three years engineering support experience in the area of assignment.

Additional Preferred Skills: Advanced knowledge of MUNIS, Access databases, ArcGIS, and Excel spreadsheets is preferred. Proficiency with building databases and/or queries. Excellent oral and written communication skills. Proficiency in Microsoft Office software.

Benefits: General Full-Time Employees 12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year*4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year)401(k) retirement plan (5.0% of salary)State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period)401(k) retirement plan (5.0% of salary)State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service 01 Where did you first hear about this opportunity? City of Durham Website Walk in Job fair Employee referral Professional organization *Please list the organization in "other" box below*Internet posting *Please list the specific web site in the "other" box below*Craig's List Facebook Linked InGlass Doorgovernmentjobs.com Monster.com Indeed.com Employment Security Commission Magazine/Newspaper Other 02 If you listed "other" above please give specific web site, organization, or publication.03 Please select your highest level of COMPLETED education. Less than a High School Diploma or Equivalent (GED, HiSET, TASC)High School Diploma or Equivalent (GED, HiSET, TASC)Associates Degree Bachelor's Degree Master's Degree PhD or Juris Doctorate 04 How many years of engineering support experience in the area of assignment do you have? No related experience Less than 1 year of related experience 1 year but less than 3 years related experience 3 years but less than 5 years related experience 5 or more years related experience 05 How many years of customer service experience do you have? No related experience Less than 1 year of related experience 1 year but less than 3 years related experience 3 years but less than 5 years related experience 5 or more years related experience 06 How many years of experience do you have with data entry software? (such as MUNIS, OnBase, Land Development Desktop, or Microsoft Access etc.)No related experience Less than 1 year of related experience 1 year but less than 3 years related experience 3 years but less than 5 years related experience 5 or more years related experience 07 How would you rate your experience level with MS Office applications such as Outlook, Excel, Word, and Power Point? No experience Beginner level Intermediate level Advanced level Expert level 08 How would you rate your experience level with building databases and/or queries? No experience Beginner level Intermediate level Advanced level Expert level 09 How would you rate your experience level with ArcGIS?No experience Beginner level Intermediate level Advanced level Expert level Required Question