Transformation Director

The Role: The Transformation Director is Quad Sci's most customer-facing delivery role. You are the bridge between the promise of AI and its real-world impact for our customers. From initial onboarding through production deployment, you own the customer's journey. You will be ensuring our AI is adopted, trusted, and driving measurable business value. This is not a traditional Customer Success role. You will operate at the intersection of enterprise change management, AI product delivery, and executive relationship management. What You'll Own Onboarding & Delivery Lead goals and system validation to ensure full alignment on onboarding objectives and timelines Drive onboarding plans using our pilot tracker, setting milestones and scheduling executive readouts early Serving as a bridge between customer and the product team to translate customer requests to new features and product enhancements Trust & Conversion Own weekly cadences and incremental readouts of Cohorts, Growth AI performance, and full application rollout Educate and prove ML model performance for both Expansion Opportunity identification and Churn Risk prediction to key stakeholders Ensure AI agents are calibrated to reflect customer business context well enough to ensure trust with the customer Expansion & Retention Build and execute adoption plans with customer leaders, ops teams, and enablement teams Track value realization quarter over quarter, equipping customer champions with evidence to evangelize internally What We're Looking For 5+ years in a customer-facing delivery, implementation, or transformation role - ideally in B2B SaaSExperience delivering or managing AI/ML or analytics products inside enterprise customers Strong executive presence: comfortable presenting to CCOs, CROs, and Rev Ops leadership Background in GTM technology (Gainsight, Clari, Salesloft, Gong, or similar) is a significant plus Ability to manage complex, multi-threaded implementations across data, product, and business stakeholdersA bias toward clarity because you simplify complexity and keep customers confident through ambiguity Startup mentality: you build the playbook as you run it Why Quad Sci Series A-backed company at a critical inflection point. Your work directly shapes how we scale. Deep partner ecosystem with Gainsight, Clari, and Salesloft gives you an immediate network and warm customer base. Speed is a core value as we believe moving fast creates exponential enterprise value Competitive compensation, equity, and a team that is genuinely building something new in the AI space Location Remote-first with travel expected for key customer onboardings, partner events, and quarterly team summits. Equal Opportunity At Quad Sci, we believe equal opportunity fuels innovation and strengthens our culture. We actively welcome candidates from all backgrounds and are committed to creating an environment where everyone can thrive on the merits of their efforts and outcomes.