International Billing Supervisor (1982)

Duties/Responsibilities: Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements Independently and timely communicate with customers and Sales Team to effectively assist and resolve issues Meet strict daily deadlines while insuring accuracy and excellent customer experience Provide absence coverage in the event another biller is out Coordinate all emails that are sent to the group email box Train new hires and be available to guide and train other billers in the department Communicate issues and concerns with manager and sales staff Other special projects and duties as assigned Always have a positive attitude and ability to work well under pressure Willing to step up wherever needed to ensure daily departmental procedures are completed Reconcile tax listing reports and ensure all contract fuel sales have processed at correct rates. Must communicate and work with suppliers, sales and AP to promptly work through any discrepancies. Handle all special setups for customers that need to be approved by pricing, sales and IT Run customer specific reports and send special invoices regularly This is a Monday thru Friday position Supervise the Billing Associates and workload

Qualifications: Required Skills/Abilities: Strong communication skills both verbal and written Exceptional multi-tasking skills Ability to solve problems independently Ability to handle high stress environments from time to time Strong organizational skills and attention to detail Positive attitude and willingness to be a team player

Education and Experience: High School Diploma required Associates Degree preferred or equivalent experience 1-2 years Accounting/billing/bookkeeping or comparable experience a plus 2 + years customer service experience

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to access and navigate each department at the organization's facilities.