Lead Delivery Driver

Overview: Salary Range $12.00 Hourly

DescriptionJOB SUMMARY: Catering Delivery Lead Driver Reports to: Catering Operations Manager Compensation: $12 per hour + Tip Pool Share Company: Q39, LLC

Job Purpose: Our passion is creating craveable, memorable dining experiences. The Delivery Supervisor ensures smooth, efficient, and professional execution of all catering deliveries. This role provides leadership, oversees delivery staff, maintains quality and safety standards, and ensures Q39's reputation for exceptional service is upheld at every event.

Key Accountabilities: BEO Review & Planning Review all Banquet Event Orders (BEOs) in advance; confirm accuracy, identify special requirements, and organize staffing, vehicles, and equipment needs to ensure flawless execution. Delivery Operations Oversight Ensure all deliveries are executed accurately according to the BEO, including food, equipment, and special instructions. Team Support and Supervision Provide guidance, scheduling, and supervision for delivery staff; support team members with tools, training, and direction while modeling professional communication and guest service standards. Logistics & Equipment Management Oversee packing, loading, vehicle cleanliness, and equipment returns; ensure proper storage and inventory of catering materials. Client Communication Confirm ETAs, manage client interactions with professionalism, and ensure all Q39 standards are met at delivery sites. Issue Resolution & Reporting Support drivers in resolving on-site challenges; gather client feedback; report operational issues, vehicle concerns, or equipment needs. Collaboration Partner with the Catering Operations Manager and Sales Manager to continually improve efficiency, training, and client satisfaction.