Call Center Representative
cogvantageFrisco, TX
Call Center Representative
L3
cogvantageFrisco, TX2 days ago
Occupations
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsIndustries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support ServicesWe are looking for a Call Center Representative to handle inbound and outbound customer calls for our client portfolio.
Responsibilities:
- Answer inbound calls professionally and resolve customer inquiries
- Make outbound calls to follow up on customer requests
- Document call details in CRM system accurately
- Escalate complex issues to appropriate teams
- Meet daily call volume and quality targets
Requirements:
- 1+ years of call center or customer service experience
- Excellent verbal communication skills
- Ability to multitask and navigate multiple systems
- Proficiency with CRM tools (Salesforce, Zendesk preferred)
- Strong problem-solving and empathy skills
- High school diploma or equivalent required
Apply now (opens in a new tab)
Level
JuniorL3
Location
Frisco, TX
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago
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