Collections Specialist

Responsibilities: Oversee a portfolio of commercial accounts, managing collection activity across a high-volume desk while keeping records current and organized. Communicate directly with clients through written updates and conversations to provide clear status reports on assigned accounts. Drive recovery efforts on placed accounts by following up consistently, negotiating appropriately, and escalating matters when needed. Conduct skip tracing and related research to locate businesses or responsible parties and support next-step collection activity. Coordinate referrals to legal counsel for accounts that require formal action, ensuring documentation is complete and timely. Contribute to department meetings and team initiatives, including sharing updates, presenting information, and supporting office projects as needed. Participate in training, seminars, and career development activities to strengthen collections knowledge and performance. Build strong working relationships across the department while supporting process improvements that enhance results for clients and the business. Foster long-term client partnerships through responsive service, attention to detail, and ongoing account oversight.