Customer Service Rep I - Work From Home - FT

[Customer Support / Remote] - Anywhere in U.S. / Generous Pay / Medical-Dental-Vision / HSA-FSA / 401(k) up to 5% match / Paid Vacation-Holidays-Sick / Flexible PTO / Tuition assistance / EAP - As a Customer Service Rep I at Neogen, you will: Respond promptly and professionally to customer inquiries via phone, email, and chat; Resolve product and service issues by clarifying customer complaints, determining the cause, and selecting the best solution; Document all customer interactions accurately in the company's CRM system; Collaborate with internal teams to escalate complex issues and ensure timely resolution; Provide detailed product information and assist customers with order placement and status updates; Maintain up-to-date knowledge of company products and policies to deliver accurate assistance; Deliver exceptional customer experiences that foster loyalty and trust…Hiring Immediately >>