BMC Remedy Consultant

This resource will assist in the process of reviewing existing numbers and creating new billing or customer numbers at the request of agencies. MN.IT uses a customized solution of BMC Remedy on Demand (COSWeb) to perform IT billing services each month. The desired outcomes are a fit‑gap analysis that will help identify where existing billing processes need to be formalized and deficiencies in the current use of the COSWeb product used to create billing codes and customer numbers. Project Deliverables Telesoft analysis of customer numbers and associated service billing information is completed as directedAnalysis is completed for agency teamsFinancial staff are coached on Telesoft and BMC Remedy on Demand functionality