Water Treatment Account Representative

Key Responsibilities: Technical & Water Safety Services Perform routine system inspections, sampling, and water testing (pH, chlorine, silica, conductivity, etc.) Support chemical treatment programs for cooling towers, closed loops, boilers, and domestic systems Inspect and monitor pumps, tanks, controllers, and chemical feed equipment Assist with Water Management Plans and general water safety assessments Support Legionella sampling and compliance activities Troubleshoot mechanical and operational issues Apply chemicals safely and accurately per established procedures Follow all environmental, health, and safety standards while in the field Client Account Management Serve as the primary point of contact for assigned customer accounts Maintain strong client relationships through regular site visits and reviews Communicate technical findings in clear, actionable terms Address customer concerns and coordinate internal support as needed Support customer retention through proactive service Reporting & Documentation Complete detailed service reports with recommendations in a timely manner Maintain accurate testing records and system documentation Assist with compliance documentation and audit preparation Identify opportunities for additional services within existing accounts Introduce expanded offerings during organic customer conversations Submit qualified leads and assist with proposal development Learn basic sales and negotiation fundamentals Support company growth through relationship‑based service expansion

Required Skills & Qualifications: Technical Mechanical aptitude with the ability to troubleshoot equipment Understanding of water systems such as cooling towers, boilers, and closed loops Ability to apply basic chemistry and math for dosing and water quality evaluation Communication Ability to explain technical concepts to non‑technical customers Professional customer‑facing presence Professional Attributes Detail‑oriented and organized Safety‑focused Self‑motivated with strong time management skills Comfortable balancing fieldwork with client interaction Growth‑minded and eager to learn

Preferred Experience: Background in water treatment, facilities, HVAC, or industrial services of 2 years 1‑year Wastewater Experience Field service or customer‑facing technical experience of 2 years Familiarity with water safety programs or Legionella control (preferred but not required)

Physical Requirements: Ability to lift up to 50 lbs Ability to work in mechanical rooms and industrial environments Willingness to travel to customer sites including overnights