Group Sales Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES: Act as a contact for corporate, leisure, and wedding group planners Coordinate all group details including room blocks, activities, meals, meetings, and special requests Oversee, approve, and create receipts for the preliminary deposits, payments, and postings made Communicate group requirements to all operational staff Solicit feedback from group contacts Sell group activities and special services Create and maintain group policy and information manuals Handle telephone solicitation and personal sales calls to potential customers and repeat group planners Conduct Site Visits by booking and confirming all departments involved with the stay, and conduct Site Visit tours Write and negotiate group proposals and contracts through the Opera system Responsible for generating contracts and mailing/emailing them out in a timely manner Promote Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting, leisure, and wedding destination through trade shows and sales calls Attend trade shows and handle pre-show mailings and post-show follow-up when needed Generate leads for new group business Attend weekly Yield Meetings Run weekly group reports for Yield Meeting Produce reports and maintain tracking system for group prospective business, group marketing efforts, proposals, contract revenue, and ADR Think of ways to improve what we do, never sit still Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members and managers and interact with our guests. SUPERVISORY RESPONSIBILITIES None EDUCATION and/or EXPERIENCE College degree or equivalent experience in group sales or service preferred Hospitality industry experience required Must be familiar with Microsoft Windows, Word, Excel, PowerPoint, Outlook, Opera Must be a leader in their current role and give examples of how they succeed ahead of their peers LANGUAGE SKILLS Excellent verbal and written communication skills Ability to positively and enthusiastically present and "sell" Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting destination and provide exceptional group service Must be able to communicate effectively with guests, managers, and team members MATHEMATICAL SKILLS Intermediate mathematical skills required for reporting, statistics, and budgets REASONING ABILITY Must be able to make good judgment calls in regards to sales and customer requests Must be able to accomplish tasks in a timely manner and handle constant interruptions Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS 80% computer and phone work 20% on-site (Blackberry Farm and Blackberry Mountain) with groups during Site Visits Must be able to safely operate a company vehicle or golf cart WORK ENVIRONMENT General office Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they're seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. BENEFITS travel perks and property benefits tuition reimbursement paid time off with additional paid holidays health insurance and flexible spending accounts 401k match with profit share and training and education Blackberry is an Equal Opportunity Employer.